Venmo is one of the best payment wallets out there in the fintech industry. With the aid of this wallet, a user can transfer and receive money, or indulge in other finance-related activities.
One huge turn-off Venmo users get is when their account gets frozen. There are a couple of reasons why your Venmo account can get frozen. In the course of this article, we will be looking at some of those reasons, particularly how to get money out of a frozen Venmo account.
2 Reasons Why Venmo Account Gets Frozen
Here are some of the main reasons why Venmo users will have their account blocked:
- Indulging in Suspicious Activities
There are certain activities that might be unintentional by the user but can cause alarm to Venmo. Any suspicious activity can cause Venmo to freeze an account. For instance, Venmo is a US-based app. If you use a VPN to tweak your location, or maybe log in with a different location other than the USA, they might freeze your account even with funds in it.
Another instance is when you log into Venmo with another device. This can be flagged by Venmo as suspicious and lead to the freezing of your account. They do this for security reasons.
- Indulging in Financial Transactions with Low Or Empty Accounts
Another possible reason for account freezing among Venmo users is when you transact with a low or empty account. According to research, the most common reason why Venmo accounts get frozen is because of inadequacies in payments. If you want to make a transaction with Venmo, you have to make sure that you have enough funds in your wallet.
How to Unfreeze your Venmo Account
The way you unfreeze your Venmo account depends on why it was frozen. If you are account was frozen due to insufficient funds, the best way to unfreeze it is by paying back what you owe Venmo.
In light of this, when you open your Venmo account, you will see prompts that indicate what you should do in order to pay back the money you owe Venmo. On your PC, you can visit www.venmo.com/recover/. Login to your credentials and pay back the money that you owe. It is important to note that the transaction might take up to 3 to 5 business days to be processed.
Another approach is when you have funds in your Venmo account, and it was frozen. In this case, you will need to contact customer support. You can start off by replying to the email that informed you that your Venmo account was frozen. In light of this, the customer support from their own end will ask you to provide a government-issued ID. That way, they will verify that you are the owner of the Venmo account. Venmo usually requests a verified Government ID when they suspect that another user was using the Venmo account.
In your communication with Venmo customer support, just follow through and provide them with whatever they need. If you did not get an email, you can head to the Venmo app and look for the Get Help Tab, and choose Contact Us. From then on, the Venmo user can choose to call someone, send an email, or chat with someone.
How to get Money out Of their Venmo Account
First off, it is important to note that it is not possible to get money out of your Venmo account. This is why the only practical way to get money out of your frozen Venmo account is to unfreeze the account. If you do not want to follow the path of unfreezing the account, then you need to contact the Venmo support team.