ISC New York NY(USPS) Processed Through Facility ISC Detailed

This is a complete explanation on processed through facility ISC. The term ‘Processed Through Facility ISC’ is associated with package and mail tracking. What exactly does processed through facility ISC New York mean on USPS tracking? Here is an exclusive explanation of the ‘processed through facility ISC New York NY(USPS).


Everything you need to know about this process is carefully explained in this article, and if you are a consistent user or a new user of the USA postal service; here is a detailed analysis of how the entire process works. What a lot of people in the US are trying to figure out right now is how long the backup is at the five ISC locations and if processing through them varies by mail class, e.g., first class, priority, expedited, standard, express.

Processed Through Facility ISC

Processed Through Facility

ISC New York NY(USPS)? What does it really mean?

Well, the abbreviation ISC New York NY simply means ‘New York International Service Center. This is one of the five locations where every single package and mail coming into America is processed. More so, this is where all the mails going out of the States and processed.
There are lots of processes in here; screening every mail, screening packages, sending to customs for final clearance before proceeding to any state in America for products coming into the US. This same process is applicable to products going out of the state as well.

Processed Through Facility ISC New York NY(USPS) – What it really means?

The term ‘Processed Through Facility ISC’  means that your mail has been scanned or package has been screened, having arrived in NY. Yes, this is to the lowest understanding of everyone.

A message you should be getting from the automated robot from this point should read “Metro NY Distribution Center, Arriving at USPS Regional Facility”.

The next message will be “In Transit to Next Facility” and so on to its destination. However, these messages are all automated and function as scheduled.

Meanwhile, if the document and bar code are lost through rough handling by the automated sorting equipment, you will get no further tracking alert (the reason most people complain). Here no shipping document is done for, except the recipient’s address is placed in numerous locations on the package.

How Long does ISC New York NY (USPS) take?


This is the most asked question about the ISC New York NY (USPS)? Normally, it should take about 48 hours if the processing follows the expected speedy part. Meanwhile, your mails and packages may take more than three days in an unknown status.

Packages from certain countries undergo a bit more scrutiny than others do with reasons known to the authorities. However, certain goods go through special screening stages like Tobacco and medical items.
There has been a lot of complaints by users of this mailing system about their delayed delivery. Lots of users even say it takes more than 5 to 6 or even 7 days and it could be ridiculous if it ever goes that long.

The truth is anything can keep your package on hold for days or even weeks. The annoying thing is that you may not know even know why your mail is stuck. Their poor contact service takes things even to the extreme, making it even more difficult for users.

Frequently Asked Questions and Answers:

How long will a package be held in customs of ISC NY USPS?
How long does it take to get through the ISC New York?
How long does it usually take for a small package to clear a USPS ISC?
Package stuck for 5 months in New York ISC (USPS). Will I ever get it?


Where does a Package go after ISC New York?

Well, most of you will be thinking about where packages go after leaving the ISC New York. The answer is simple. Your packages are headed straight to the Custom for further screening after which it is passed on. After this, you should be expecting a delivery even if you can’t track it anymore.

ISC New York NY (USPS) Stuck – Here is What to Do

Yes, it is not out of place that your mail or package may get stuck at the ISC New York NY (USPS) hands. There are lots of complaints and perhaps questions of what should be the next step if a package gets stuck. There are several ways to approach this situation on the USPS website to follow.

Packages and mails are even said to be missing if you ever follow the trend. And what exactly will the authorities do? Well, we have not heard any refund of package after missing and still don’t expect such any time soon.  However, if your package passes its normal delivery period and you feel it is missing, then feel free to login to the CBP website and follow the instructions to find your missing package.

Hope you’ve been properly guided? Feel free to use the comment box below if you have any contribution or question.


35 thoughts on “ISC New York NY(USPS) Processed Through Facility ISC Detailed

  1. Good Day
    I mail out a parcel  on the 30/10/2020.
    From South Africa to United States.
    Tracking number EE027787731ZA.
    I haven’t received any updates for over 20 days now.The parcel processed  through South Africa facilities on 9 November.Do you have any updates for me ?
    The item has departed on 12.11.2020 with flight LX0289 to New York USA.
    Thank you
    CE Otte

    • What does the African website shows you , bc i have a parcel frim Saudi Arabia and their website showed me my parcel delivered to post Office at destination but USPS tell me we don’t have information that’s annoying

  2. I have a flat rate priority large game box that has been stuck in you facility since Dec 12th 2020. It was Christmas presents sent to my daughter & grandchildren in Paris. I sent 3 other boxes on the same day 12/07/2020 . 2 were delivered to one of my daughters quite promptly to London well before Christmas & 1 made it to my other daughter in Paris well before Christmas. So this leaves one family with no idea what happened to all their gifts from their grandmother. I have gotten no information on a resolution request or a missing parcel search. Guess I must hope it eventually will turn up.

      • I waiting for package from Poland to Franklin Park IL 60131. The number is CP252 471 875 PL. The first one I received but this one I waiting for second month. From 02.18.2021 is in ISC NEW YORK (USPS). Delivery address and name is Edyta Dziadana 9240 Robinson Ave. Franklin Park IL 60131. Please check and let me know because I don’t know what happened. Maybe you need other information so please send me e mail any time.
        I don’t know where I need looking for help.

  3. I have a package from Canada that was process through ICS facility since December 3 and to date have not received any package or and your add there is no update on the website besides that it was processed.
    Is the process this long because of the virus?
    Or is my package missing?

    • Did u received your package yet. I am also waiting a package from Canada from my parents to my kids for their birthday and Christmas gift. They send it on dec 7 and sitting there in ISC New York since dec 9. It’s been over a month and still no update. I hope it’s not missing.

    • Did you ever get this. I am over 1 month now with a package held at the same facility. It was internationally registered package. Sent from the United Kingdom today United states. It was suffer my dog but it was important flea antique stuff and other things I really needed for the summer. Just wondering if you ever got any conclusion from this?

  4. I have one package from Slovakia that was processed December 9th at 2:06 pm and there have not been any updates to date. Yet the other package which was processed the same day at 2:09 pm was finally delivered on the 18th of December. I know you have been extremely busy, but this is ridiculous.

  5. Lilian, I am on the same boat, waiting for a package from Slovakia, last and only update on USPS tracking is that it was processed on Dec 9th 2020- ISC New York… no movement since then . Will we ever get it?

  6. I have a package that was received at ISC New York (NY) (USPS) on Oct 22, 2020, I still have no update and Canada Post is not receiving responses from anyone in the United States. I think the new normal is to abandon the USPS as they no longer provide any service to anyone and use the other services

  7. I have a package processed through new york isc March 5,2021 still no movement does that mean I’m not going to receive it. It’s from israel been over a month now usually only take 25 days. When will I get my package.

  8. I try to use Private Sector Delivery Service if I can, but that isn’t always cost-effective – the message that aggravates so many customers is “Processed Through Facility” which actually means “Now at US Customs” for final Inspection. Changing the Message to “Now at US Customs” would drop thousands of complaints/calls/messages, Processed Through Facility means “another 3-5 days before it ships” to your address.

  9. Published less than a week ago, and already you need to update the link to CBP missing packages. Or was it made up from the start?

  10. I understand the increasing volume & delays; what is the USPS/ Customs doing to expedite versus delay shipping in 04/2021.? Will this ever be corrected or, at least, attempting to be rectified? Hiring more workers to handle the demand is obviously needed. Is the USPS/ Customs incapable of running on established time frames? Please correct your inabilities.

  11. My package has not moved since November 9, 2020 at ISC (New York USPS). He came from Hungary. To date, I have not received and do not even receive replies to letters and emials. Why? It is sad that in a country of this size, parcel delivery does not work properly. Where’s my package? Tracking number: CC801384652HU

  12. Has anyone who posted here received their packages?
    Mine is stuck at ISC JFK (NY) for 2 months. EL028041155RU
    It sounds like it’s getting worse and worse. I opened a case, but it was closed the same day because apparently I can’t open it as a receiver and the Sender should open it.
    We went to JFK – both Post Office and Customs – they are next door from each other. We’ve been turned around by both. USPS says – your package is definitely not lost -it’s at Customs. We go to Customs (I believe they do not normally let people in like this). And the officer came out and said it’s never been at Customs. And this is what the tracking says precisely: April 7, 2021, 1:13 am
    Processed Through Facility
    Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 1:13 am on April 7, 2021.
    So then we went back to the Post office there (by the way the address is 250 North Boundary Rd, Jamaica NY). And the employee asked for the Postmaster or Postal Inspector whatever it’s called. Of course he is not there. But someone from Transportation Department with very poor English (and we were told it’s the second important person there), spoke to us on the phone and said rudely that we should not have come here. She said – don’t call me anymore. That was after she told us that she “thinks” the package might be damaged and sent to Atlanta where all “dead” packages are. And no proof for that. And I know my package has packing list so why don’t you just open it and see where I live if the label got so damaged you can’ see both addresses.
    Anyway, It’s crazy. I am filing complaint with Consumer affairs. And the sender is filing a claim on their side.

  13. Hello I just got a message that my package from Nigeria is at the ics Nyc custom it hot Thur on may 6 from Nigeria the tracking is

  14. I have been waiting for my letter to arrive from Germany since June 1, 2021. Today is August 20, 2021. I have tried to track the letter and shows it has been stuck at ISC in NY since June 10, 2021 en route to my Florida address. I am frustrated and have no idea what to do! The sender started a tracking inquiry 2 months ago. I have contact my local USPS and found no resolution. AM I EVER going to get this letter?

  15. My package has sit inbound into customs for 3 weeks. Can any one help? It’s so frustrated to wait for a package like this!! RM431895150DE

  16. Hello, I am looking for a package has been sent to the USA to me from Russia. This package has been processed through your facility in ISC NEW YORK NY (USPS) at 2:53 am on June 29, 2021. Tracking number is EE009577056RU. I haven’t received any updates for over 6 months. Please help with finding this package. This is a very important package for me. Thank you.

  17. Dear USPS,
    last year in October, my son from Italy sent me a registered mail with an important document inside, that I have never received. I went to the Post Office of my zone several times, but they told me that my registered mail had never arrived.
    For three times I filled online the form with the information about my registered mail. The first two times I didn’t get any answer. The third time , I received a phone call from an employee of the local Post Office , who repeated to me that they had never received my registered mail and that I had to fill in another form to send to your office on line.
    At this point, I know that my mail arrived at your location in New York on the 30th of October 2020. But here in Davenport, IA, they say that this mail never arrived at the local Post Office.
    I am wondering: ”Who is responsible, after one year, for the failed delivery of my registered mail?”
    I would appreciate an answer.
    The code of my registered letter is: RC105496213IT
    Tracking Number: RC105496213IT
    Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 11:16 am on October 30, 2020.
    Processed Through Facility
    October 30, 2020 at 11:16 am
    Get Updates
    Text & Email Updates
    Tracking History
    October 30, 2020, 11:16 am
    Processed Through Facility
    Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 11:16 am on October 30, 2020.
    Origin Post is Preparing Shipment
    October 22, 2020, 11:21 am
    Processed Through Facility
    October 21, 2020, 11:14 am

  18. I sent a package to pakistan on October 19th still no update since the 25th of October. Please someone help me. I am going out of country and I need those medical supplies before I get there. Ch146552250us this is my tracking number someone help please.

  19. Tracking number ch146552250us. Please help someone I’m desperate here. Need this package found and send to pakistan been sitting at one spot. Help

  20. Unbelievable. It’s basically a large broken U.S. Federal program where the workers feel like they’re more important that the citizens they serve. Private companies do a better job.

  21. I had a package shipped from over in great Britain or somewhere over around there it arrived in New York New York on the 23rd of January and its still sitting there i want my Crystal sculptures i have some money tied up that package trying to see whats up and get my package

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